Shipping & Delivery Policy

Sathidaak is not a courier. We do not carry anything ourselves, and we own no vehicles and employ no delivery staff. A traveller who is already making a journey between two cities agrees to carry your parcel on that journey, and we introduce the two of you, hold the booking, verify both identities and confirm the handover.

Delivery happens on the traveller's own journey, and the departure date and time are shown on the trip before you book. That date is what you are choosing — we do not offer a separate delivery window on top of it, and we do not promise same-day or next-day delivery.

Travel plans change. If a traveller's journey is delayed, your parcel is delayed with it. You will see the status change in the app at every step, and you can message the traveller directly.

Within India only, between serviceable towns and cities, for journeys up to 250 km. If a route is beyond that, the app will tell you before you book rather than after.

Documents, dry food, clothing, over-the-counter medicine, electronics and general items, in small, medium and large sizes. The exact price is shown before you confirm.

You may never send anything illegal, hazardous or restricted — including weapons, explosives, illegal drugs or substances, live animals, cash or bullion, and counterfeit goods. Every booking carries an explicit declaration that the parcel contains none of these. See our Terms of Service for the full list.

The traveller photographs the parcel at pickup and again at delivery, and both photos are visible on your booking. The booking moves through Accepted, Picked up, In transit and Delivered, and you are notified at each change.

When you book, we give you a secret delivery code. Pass it to whoever is collecting the parcel, and they give it to the traveller at handover. The delivery is not complete — and, on an online booking, the traveller is not paid — until that code is entered.

Never share the code with the traveller before the parcel has actually been handed over.

You pay the delivery charge, which is calculated from the distance and the size of the parcel, plus our platform fee. Both are shown separately before you confirm and again on the booking afterwards. The delivery charge goes to the traveller; the platform fee is ours.

If the parcel is never picked up, or the traveller cancels, an online booking is refunded in full, including the platform fee. See our Refund & Cancellation Policy.

If something goes wrong after pickup, report it from the booking or write to us at info@sathidaak.com. Every booking records both parties' verified identities, the photos and the timeline, so there is something to go on.

Alorina Infotech Software Solutions Private Limited
House No. 25, Darjiyan Mohla, Budhlada, Mansa, Punjab 151502, India
info@sathidaak.com · +91 98785 61604